LimoSphere CRM Terms of Service

These terms govern your use of LimoSphere CRM, the shared inbox product operated by LimoSphere. By connecting an account or using the product, you agree to them. If you are accepting on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.

LimoSphere CRM is a business product, offered to transportation operators and their staff. You must be at least 18 and able to form a binding contract.

• You are responsible for everything done under your workspace, including by your agents.
• Administrators are responsible for granting and revoking team access promptly, including when a team member leaves.
• You must keep account credentials confidential and tell us immediately if you suspect unauthorised access.
• You must give us accurate account information and keep it current.

LimoSphere CRM works by connecting to accounts you already own — mailboxes, phone numbers and messaging accounts. You are responsible for having the right to connect them.

You agree not to use LimoSphere CRM to:

• Send unsolicited bulk messages, or any message that breaches anti-spam or telemarketing law in the recipient's jurisdiction.
• Send unlawful, deceptive, harassing, defamatory or infringing content.
• Impersonate another person or business, or misrepresent who a message is from.
• Attempt to gain unauthorised access to the service, other workspaces, or any connected system.
• Probe, scan, overload, or interfere with the operation of the service or its infrastructure.
• Reverse engineer the service, or resell or sublicense access without our written agreement.
• Store or transmit data you have no lawful basis to process.

We work to keep LimoSphere CRM available and reliable, but we do not guarantee uninterrupted service. Maintenance, provider outages and factors outside our control can interrupt it. Unless a written service level agreement says otherwise, the service is provided without an availability commitment.

Fees, billing frequency and any usage allowances are set out in your subscription or order. Charges are payable in advance unless agreed otherwise, and are non-refundable except where required by law. Where a feature is metered — such as outbound campaign volume — usage beyond the included allowance may incur additional charges, which are shown to you before you commit to them.

You may stop using LimoSphere CRM at any time. We may suspend or terminate access where you materially breach these terms, where your use threatens the security or integrity of the service or another customer, where a provider requires it, or where required by law.

Except as expressly stated in a written agreement with you, LimoSphere CRM is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that every message will be delivered, or that it will meet your requirements.

To the maximum extent permitted by law, LimoSphere is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost or corrupted data, however caused. Our total aggregate liability arising out of or relating to LimoSphere CRM is limited to the amounts you paid us for the product in the twelve months preceding the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.

You will defend and indemnify LimoSphere against claims, damages and reasonable costs arising from your use of the service in breach of these terms, from content you transmit through it, or from your failure to obtain a consent or give a notice that the law required of you as the sender or recorder of a communication.

These terms are governed by the laws of the State of New York, without regard to its conflict of law rules, and the state and federal courts located in New York have exclusive jurisdiction over any dispute arising from them — except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these terms as the product and the law develop. The effective date at the top of this page reflects the current version. Where a change materially affects your rights, we will notify workspace administrators before it takes effect. Continuing to use the service after that point means you accept the updated terms.