Privacy Policy

Limosphere strictly utilizes your data to ensure the reliable delivery of our software services. We do not use your personal information for purposes incompatible with the following operational goals:

• Service Delivery: To provide, maintain, host, and continuously improve the Services.
• Operational Execution: To process real-time reservations, execute dispatch operations, and seamlessly enable affiliate or farm-out operations.
• Account Management: To manage your profile, process subscription billing, issue invoices, and resolve payment disputes.
• Security & Fraud Prevention: To verify identities, prevent fraudulent transactions, monitor unauthorized system access, and protect against malicious activities.
• Support & Communication: To provide specialized technical support, send operational notifications (e.g., downtime alerts), and communicate necessary policy updates.
• Legal Compliance: To comply with applicable tax, transportation, and data protection laws, as well as to enforce our Terms & Conditions.

By voluntarily providing your mobile phone number and opting into SMS communications from Limosphere, you provide express consent to receive transactional, operational, informational, and support-related text messages.

• Message Scope: These texts may include booking confirmations, urgent dispatch updates, driver assignment alerts, MFA verification codes, and critical account notifications.
• Rates and Frequency: Message frequency varies based on your platform usage. Standard message and data rates may apply depending on your wireless carrier plan.
• Opt-Out Protocol: You retain the right to revoke consent at any time. Reply STOP to immediately unsubscribe, or reply HELP for automated assistance.
• Carrier Liability: Wireless carriers are not liable for delayed, dropped, or undelivered messages resulting from network instability.
• Strict No-Sale Policy: Under no circumstances will your mobile opt-in data, SMS consent, phone number, or personal information be sold, rented, or shared with third parties for their own marketing or promotional purposes.

Limosphere architecture relies on integrations with industry-leading third-party providers and APIs. These entities process your data solely on our behalf and strictly for operational purposes.

We safeguard your privacy and only disclose your data under the following conditions:

We deploy cookies, local storage (HTML5), web beacons, and session tracking tools to optimize your experience.

• Functionality: These tools keep you logged in, remember your preferences, and maintain session integrity during complex dispatch operations.
• Analytics: We monitor traffic patterns and platform bottlenecks to improve UI/UX and system responsiveness.
• Control: You can configure your browser to refuse cookies; however, doing so may heavily degrade the functionality of the Limosphere dashboard.

We retain your data only for as long as is commercially reasonable and legally required. Retention periods are dictated by the necessity to provide continuous Services, maintain accurate financial records for tax purposes, resolve legal disputes, and enforce our binding agreements. Upon account termination, data may be anonymized or permanently deleted according to our internal data lifecycle policies.

Limosphere prioritizes data security by implementing robust, commercially reasonable safeguards. This includes data encryption in transit (SSL/TLS) and at rest, secure role-based access controls, advanced firewall protections, and 24/7 server monitoring. Despite our exhaustive efforts, no method of transmission over the Internet or electronic storage is unequivocally 100% secure; therefore, we cannot guarantee absolute security.

Limosphere is a global software provider. Your information may be transferred to, stored, and processed in servers located outside your home country or jurisdiction, including the United States or India, where data protection laws may differ. By using our Services, you explicitly consent to the international transfer of your data.

Depending on your global jurisdiction (such as GDPR, CCPA, or DPDP Act), you may possess specific rights regarding your data, including the right to:

• Access and request a copy of your stored data.
• Correct inaccurate or incomplete profile information.
• Request deletion or anonymization of your personal data ('Right to be Forgotten').
• Restrict or object to specific processing activities.
• Withdraw your consent for data collection (which may result in termination of Services).

Limosphere is exclusively a technology, software, and platform provider. We do not own, lease, operate, manage, or control any transportation companies, motor vehicles, chauffeurs, or physical ride operations. All transportation services are independently fulfilled by third-party operators, fleets, and affiliates utilizing our software. Limosphere categorically disclaims all liability for driver misconduct, poor ride quality, schedule delays, unsafe vehicle conditions, passenger disputes, vehicular accidents, or a transportation provider's failure to adhere to local compliance laws.

Our platform is built strictly for commercial business use. The Services are not directed toward, nor intended for, individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from minors.

As our software evolves, we may periodically update this Privacy Policy. Any material changes will be reflected by updating the 'Effective Date' at the top of this page. Your continued use of the Limosphere platform following any updates constitutes your legally binding acceptance of the revised terms.